LAST UPDATED – May 22, 2019
Thank you for your interest in WOW. We know you value your privacy, and we want to be completely transparent about the data we receive and/or retain, how we use it, and how you can manage your privacy as it pertains to www.wowsportsinc.com (the “Website”).
Please review our Policy below and let us know if you have any questions. We tried to find the right balance between privacy and functionality, but if you are not comfortable with any part of the Policy, please simply stop using our Software and send us an email about your concerns (see Website above for contact info).
Who this Policy applies to and whose information we collect
This privacy notice explains how we will use the personal data of anyone who:
- Purchases a WOW Package (“Services”);
- Corresponds with us in any form including but not limited to inquiries, package inquiries, registration, troubleshooting issues with our Software or your account, or through our contact forms;
- Purchases private or group instruction;
- Participates in WOW’s webinars or events located around the world;
- Purchases merchandise or memorabilia from our store; or
- Requests or subscribes to be included into our newsletter communications and marketing material.
We may also obtain data from you from:
- Social media, media and/or other websites that are publicly available;
- Other organizations including the ITF, ATP and WTA sites; and
Each such person is referred to as “you” and “your” in this privacy notice.
What information do we receive and/or retain and how do we use it
When you inquire, fill out a form, execute a contract or enter information on our Website or other softwares, we may collect information, including but not limited to the following subject matter: (a) personal contact information (e.g., name, postal address, e-mail address, phone number); (b) demographics; (c) bank account information; (d) account login information; (e) social media network information; (f) website usage information; (g) credit card information.
Our users also have the ability to submit third party’s personal information. This occurs in three instances, (1) When a guardian registers their child or ward for a youth group lesson package-this information would include name, address, and age; and 2) When a person wishes to purchase or register a friend for a WOW group session or private session- this information would include name, address and age; 3) When a person wishes to purchase something from our store associate for a colleague- this information would include name and address. In some cases, WOW shares your profile information with trusted third-parties solely to process your requests while using our Software. For example, your profile information may be necessary to complete your purchases and or other financial transactions and contracts with our third parties. In these cases, all sharing and processing will be in accordance with our instructions and in compliance with this Policy and other appropriate confidentiality and security measures. Please note that WOW will never sell your profile information.
How we will use your personal data and the legal reasons for utilizing that data
When you purchase a package, lesson or merchandise from our store, if you provide a credit card or debit card, we use third parties to check the validity of the sort code, account number and card details you submitted in order to prevent fraud. We and our trusted third-party service providers use this information strictly for processing your transaction in a secure manner. We do not use your financial information for any other purpose. As well, we will use your information to communicate with you concerning your account and its status and to provide updates to our policies.
We are always looking to improve our platform and will use your information and experiences to help develop WOW. We may use your personal data for monitoring and research so that we may understand how you are using the site and evolve it to improve the member and user experience. We may also use your data to undertake research to enhance the general appeal and global reach of our program, gather statistics about your interest in our packages. In order to operate WOW, we must comply with legal requirements and codes of practice by using your data to monitor prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable laws. We will identify products and services that might interest you and inform you of their availabilities from time to time, monitor and analyze how you utilize our website to improve our website and online services both online and offline. Additionally, we may need to investigate and respond to claims and where necessary bring or defend legal claims.
WOW provides a way for you to create an online profile for ease of being a repeated user of our platform. We store this information so that we can provide it back to you when you need it, no matter where you are. We never share your privately saved information with other users, unless you ask us to.
Who we share your personal data with
Your personal data may be shared with any third party who helps WOW provide their services. We may share your person data within WOW or any affiliated entity.
Further, we share your personal data with third parties who process your data on our behalf when they provide services to us, including but not limited to data analytics, advertisement networks, research, marketing, and financial and legal services.
We may also share your personal data with third parties who use it for their own purposes only if you have provided us with your written consent.
You share your personal data with third parties when you publish content on our Website and other software.
If we sell, transfer, or merge parts of our business, or if we buy or merge with another business, we may share your personal data. If a change happens to our business, the new owners may use your personal data as set out in this Policy.
We may also share your personal data with law enforcement, regulators and other third parties for legal reasons as required by law or subpoena, or if we reasonably believe that such action is necessary to: (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our legal claims or protect the security or integrity of our services; and/or (c) exercise or protect the rights, property, or personal safety of WOW, our athletes, visitors, participants or others.
These third parties who act on WOW’s behalf will act only on our instruction and by our policies.
How we protect your information
We maintain your personal data securely and use reasonable, physical, and technical safeguards to secure your personal information from unauthorized access, use or disclosure.
Because it is impossible to guarantee the security of personal data at all times (due to third parties that may be able to penetrate the security systems in place through illegal, unauthorized practices), we highly recommend that you create unique and strong passwords when applicable, limit your access of the softwares and services to your personal device(s), and sign off whenever you have completed a session of our Software.
Third party links and disclosure
Our Software may contain links to third party websites. These third party websites have separate and independent privacy policies. You understand, acknowledge and agree that the third party websites’ independent privacy policies govern their use of your personal information. You further understand, acknowledge and agree that WOW therefore has no responsibility or liability for the content and activities of these linked websites.
How can you manage your privacy?
You can also close your account with us entirely by sending an email to email@example.com. When you close your account, we will remove your private information from WOW. We may, however, retain archived copies of your information for a commercially reasonable period of time. You may withdraw your consent and we will not continue to process this information for the purposes described previously, but this will not impact the validity of any processing undertaken before you withdrew your consent.
If you prefer not to receive cookies while using WOW’s Software, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You also have the option of refusing all cookies by turning them off in your browser. However, rejecting cookies may affect your ability to use the Software as intended and with all of its functionality.
The extent of these rights are limited by law. We may depending upon the applicability of those rights act on some or all of your request(s). If we do not we will explain to you our reasons why.
WOW wants to provide a high-quality user experience. That includes offering content that is customized to your interests and preferences, making our Software easy and convenient to use, and quickly resolving any issues that you may encounter. To achieve these goals, we use and sometimes retain certain technical information related to your interactions with our Software. Whenever possible, we disassociate this technical information from your account so that it cannot be linked back to you. Please see the list below for an explanation of what we do with technical information.
GPS location information
We do not presently receive, use, or retain GPS location information. In the future, we may offer location-based services. At that time, we will revise this Policy accordingly.
We receive and retain your IP address in our logs for troubleshooting purposes, but not in a way that can be linked back to you.
Cookies and other data stored on your computer or mobile device
Characteristics of your browser, computer, and/or mobile device
We may receive and use characteristics about your browser (e.g. Chrome or Safari), computer (e.g. Windows or MacOS), and/or mobile device (e.g. Android or iOS) to help us troubleshoot problems and improve our Software and services. We may retain this information in an anonymous format.
Duration of your data held
We keep your personal data for as long as we need it for the purposes for which it was collected.
When we decide how long we will keep your information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclose, why we need it, and any relevant legal requirements.
We may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which we may use this information indefinitely.
Children’s personal information
WOW is not generally directed to children under age 13 and we do not encourage children under age 13 to participate in providing us with any personally identifiable information. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you are under the age of 13, please do not use WOW or submit any information in connection with the Website. We support the guidelines and regulatory requirements provided in the Children’s Online Privacy Protection Act of 1998 (COPPA). If you learn that your minor child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org.
Changes to this Policy
WOW may change this Policy from time to time without prior notice to you, but we will post all changes on our Website. If you continue to use WOW after such changes take effect, you agree to the terms of the revised Policy.